Privacy & Cookie Policy

Last Updated: June 2026

1. Introduction

Welcome to The March Hare Chelsea ("we", "our", "us").

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit themarchharechelsea.com(or one of the domains pointing to it), make enquiries, book events, subscribe to marketing communications, or otherwise interact with us.

We process personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

• Privacy and Electronic Communications Regulations (PECR)

• Where applicable, EU GDPR

2. Data Controller

The March Hare Chelsea
From Beard to Tail Limited

E: info@calloohcallaybar.com

For the purposes of data protection law, we are the Data Controller of your personal data.

3. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

• Name

• Email address

• Telephone number

• DOB

• Reservation details

• Event booking information

• Enquiry details

• Marketing preferences

• Communications with us

Information that may be collected automatically

When you visit our website, we may collect:

• IP address

• Device type

• Browser type

• Operating system

• Referring website

• Pages viewed

• Time spent on pages

• Click and navigation behaviour

• Geographic location (approximate)

• Date and time of visits

Information from Third Parties

We may receive information from:

• DesignMyNight booking systems

• Social media platforms

• Marketing platforms

• Reservation providers

• Payment providers

• Analytics providers

4. How We Use Your Information

We may use your personal information to:

Contractual Purposes

• Process reservations

• Manage bookings

• Respond to enquiries

• Provide requested services

• Manage events and private hire enquiries

Legitimate Interests

• Improve our website

• Analyse website performance

• Prevent fraud and abuse

• Maintain website security

• Improve customer experience

• Manage business operations

Consent

Where required, we use consent for:

• Email marketing

• Non-essential cookies

• Analytics cookies (where applicable)

• Advertising and retargeting cookies

Legal Obligations

We may process data where required by law, regulation, court order, or regulatory authorities.

5. Email Marketing

If you subscribe to our mailing list, we may send information about:

• Events

• Promotions

• Offers

• News

• Seasonal menus

• Venue updates

We only send marketing communications where you have given consent. You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

We may use third-party email marketing providers such as: Mailchimp, Stampede or Airship or similar providers. These providers act as processors and process personal data on our behalf.

6. Booking and Reservation Services

We may use third-party reservation and hospitality systems. Where bookings are made through embedded booking tools or linked reservation systems, your information may be shared with the booking provider for the purpose of:

• Confirming reservations

• Managing attendance

• Customer service

• Event administration

7. DesignMyNight

We may use DesignMyNight services for bookings, event management, ticketing, reservations and customer communications. When you interact with DesignMyNight functionality on our website:

• Personal information may be collected directly by DesignMyNight

• Booking information may be shared with us

• DesignMyNight may use cookies and tracking technologies

For information about DesignMyNight's processing activities, users should consult DesignMyNight's own privacy policy.

8. Analytics and Website Monitoring

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics may collect:

• IP address (anonymised where configured)

• Device information

• Browser information

• Website activity

• Traffic source information

We use this information to:

• Improve website performance

• Understand visitor behaviour

• Measure marketing effectiveness

Where required by law, Google Analytics cookies are only activated after consent has been obtained.

Google may process data on servers located outside the United Kingdom.

Microsoft Clarity

We use Microsoft Clarity to better understand user interactions with our website.

Clarity may collect:

• Mouse movements

• Scrolling activity

• Click behaviour

• Device information

• Browser information

• Session recordings

• Heatmap data

This helps us improve usability and user experience. Clarity is only activated where appropriate consent has been obtained.

9. Social Media Integrations

Instagram

Our website may:

• Link to Instagram profiles

• Display Instagram feeds

• Embed Instagram content

Instagram may place cookies and collect information regarding your interaction with embedded content. Instagram is operated by Meta Platforms. If you are logged into Instagram while visiting our website, Instagram may associate your visit with your account.

Facebook

We may use Facebook and Meta technologies including:

• Embedded content

• Social sharing tools

• Meta Pixel

• Advertising tools

Where used, these technologies may collect information about website activity. Appropriate consent will be obtained before non-essential tracking technologies are activated.

Other Social Media Platforms

We may provide links or integrations with:

• TikTok

• X (formerly Twitter)

• LinkedIn

• YouTube

These platforms may independently collect information when you interact with their services.

10. Contact Forms

If you complete a contact form, we may collect:

• Name

• Email address

• Telephone number

• Message content

We use this information solely to respond to your enquiry and manage ongoing communications.

11. Embedded Content

Pages on this website may include embedded content from third parties including:

• Instagram

• Facebook

• YouTube

• Google Maps

• DesignMyNight

• Reservation systems

Embedded content behaves as though you visited the third-party website directly.

These providers may:

• Collect data

• Use cookies

• Monitor interactions

• Track usage

12. Google Maps

Where Google Maps is embedded, Google may collect:

• IP address

• Device information

• Location-related data

• Usage information

Google Maps may place cookies and process information outside the UK.

13. Security

We implement appropriate technical and organisational measures to protect personal data including:

• SSL/TLS encryption

• Access controls

• Password protection

• Website security monitoring

• Restricted staff access

However, no internet transmission can be guaranteed completely secure.

14. Data Retention & Transfers

We retain personal information only for as long as necessary. Retention periods may vary where legal obligations apply.

Some service providers may process data outside the United Kingdom or European Economic Area. Where international transfers occur, we ensure appropriate safeguards are implemented including:

• UK International Data Transfer Agreements

• UK Addendum to SCCs

• European Commission Standard Contractual Clauses

• Adequacy Regulations

15. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of data

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint

To exercise your rights contact: info@calloohcallaybar.com

Complaints

If you are unhappy with how we handle your personal information, you may complain to:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

We would appreciate the opportunity to resolve concerns before you approach the ICO.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and become effective upon publication.